Our commitment to transparency and quality — clear guidance on approvals, eligible returns, and refunds for handmade carpets.
We take great pride in offering authentic handmade carpets and ensuring complete transparency throughout the purchasing process.
Before shipment, we provide detailed photographs and videos of the exact carpet being purchased. These materials allow customers to carefully review and confirm:
Shipment will proceed only after customer approval of the provided photos and videos.
We guarantee that the carpet shipped is the exact carpet approved by the customer through our pre-shipment photos and videos. Our goal is to ensure complete confidence before dispatch and minimize any possibility of misunderstanding regarding the product’s appearance, condition, or specifications.
As handmade carpets are unique products exported internationally from Iran, returns are considered only as a final solution after all reasonable efforts have been made to resolve the issue.
If a customer has a concern, our team will work closely with them to find an appropriate resolution through:
We believe most concerns can be resolved without the inconvenience and expense of an international return.
A return may be approved only under the following circumstances:
All return requests are subject to review and written approval by our company.
Returns will not be accepted for:
To request a return, customers must:
No carpet may be returned without prior written authorization from our company. Unauthorized returns may be refused upon arrival.
For any approved return, the customer is responsible for all costs associated with returning the carpet to our facility in Iran, including but not limited to:
The carpet must be securely packed and returned in its original condition.
Once the returned carpet is received and inspected, and the return is approved under this policy:
Refunds will be processed using the original payment method whenever possible.
If our company determines that an error occurred on our part, including shipment of the wrong carpet or significant misrepresentation of the product, we reserve the right to provide one of the following remedies at our discretion:
We guarantee that all carpets sold by our company are authentic handmade carpets sourced and exported from Iran.
For any questions regarding your order, shipment, or return request, please contact our customer service team. We are committed to providing prompt assistance and fair solutions to all customer concerns.
